Rail Europe’s
customer service is horrible. They made a mistake
when I purchased a rail pass. Getting them to correct
their mistake was hell. I would spend hours trying
reach them by phone, only to find the customer service
representative lacked the ability to do anything.
They wanted to charge me to correct their mistake!
When I refused that option, they directed me to
contact their real customer service via the form on
their website. Finally, I was required to mail back
my passes to have them reissued at my expense, and
they consumed
my protection plan for fixing
their mistake. When I requested a refund for my UPS
fees, they requested a receipt, which I provided the
same day. 53 days later, they mailed me an empty
email with an attached invoice for $1,142. What a
joke. I responded the same day via the form on their
website. 14 days later, they asked me for my receipt
again, which I provided again. I have heard nothing
from them since. Their customer service is the worst.
I would never deal with again. Go with Eurail
instead.
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Earl Killian <webmaster at killian.us> |
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